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SexyThangz.com
  • SexyThangz.com
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  • Frequently Asked Questions

    When will my order ship?

    All orders received by 12pm EST will be processed the same day (excluding weekends and holidays).

    All orders received after 12pm EST are processed on the next business day. 

    Any backordered items will be sent via Standard Shipping at no extra charge.

    We strive to get all orders processed within 24-48 hours after ordering and shipped out soon after.  Please allow 4-7 business days to receive your order once it has been shipped. We do not guarantee any shipping date. 

    How is my order shipped?

    Yes, we use non-descript wrapping for packaging your order and we ship it to you in either a plain box, a UPS box, or a USPS box discreetly wrapped inside for privacy. 

    We also have relationships with UPS GROUND and USPS. We strive to provide the most secure and cost effective option for our clients.  International and APO/FPO orders will be shipped using the United States Postal Service (USPS).  Once your order has shipped, we will send you an order confirmation email including a tracking number. Please be aware you may receive multiple packages to complete your order shipment due to some of your items shipped out of closer warehouses. We are not responsible for shipping delays from UPS or USPS due to adverse weather conditions or natural disasters.

    ***AT THIS TIME WE ARE ONLY SHIPPING TO THE US AND CANADA***

    What payment options does your website accept?

    SexyThangz.com accepts all major debit & credit cards such as Visa, Mastercard, AMEX, & Discover. We also accept payment through paypal.



    How do you handle Returns/Exchanges?

    When you receive your order, visually inspect to determine you have received the correct item. Try on the main portion of your items (Do not try on panties, accessories, until you know the main portion of your order fits. These items cannot be returned for a refund, credit, or exchange if worn or open. Please make sure these items are returned in their original, unopened packaging, and have not been worn. Make sure to ship back the entire set in its new, unworn condition with original packaging within 10 days of delivery! We cannot accept partial sets (e.g. a bra and panty set missing the panty).   Due to the “health related” nature of some of our products (adult novelties) only manufacture defects or items with concealed damages as a result of shipping will be authorized for return. Please contact SexyThangz.com by email or phone within 48hrs. of receiving your items relating to damage, incorrect or missing item. If there is no attempt to contact us by email or phone within 48hrs of receiving your order, all items are deemed & received as correct

      

    ALL SALES FINAL on sale, discontinued, and clearance items. These items are not available for refund and no credit will be issued.

    What if I refuse my package and it is returned to SexyThangz.com?

    Once you refuse an order with the shipper, contact us immediately. Refused orders can be re-shipped at client’s expense one time. Orders returned again will be sent only after upfront pre-payment. The customer will be responsible for 20% restocking fee and all shipping costs on all refused orders.

    What if I receive a defective item?

    Any damages or shortages must be reported to SexyThangz.com within 48 business hours of receipt of goods. NO exceptions! Contact SexyThangz.com customer service regarding replacement and return. All returns require a return authorization number that will be issued when you contact us about the issue. Unauthorized returns will not be accepted. Authorizations expire 30 days from the issue date. 


    IMPORTANT:  

    ITEMS SOLD BY US ARE SOLD AS ADULT NOVELTIES. THERE MAY BE ITEMS IN OUR INVENTORY THAT ARE NOT LEGAL IN YOUR CITY, COUNTY, STATE AND OR COUNTRY. IT IS YOU THE CUSTOMERS RESPONSIBILITY AND OBLIGATION TO CHECK LOCAL, COUNTY, STATE AND COUNTRY LAWS AND ORDINANCES BEFORE ORDERING. WE ASSUME NO RESPONSIBILITY FOR ITEMS ORDERED BY YOU THAT ARE DEEMED ILLEGAL BY YOUR PLACE OF ORIGIN.
     

    BY ORDERING OUR PRODUCTS YOU HEREBY AGREE TO HOLD SEXYTHANGZ.COM AND ITS AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES, AND OR DAMAGES TO YOUR BUSINESS, PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.
     

    WE ARE NOT LIABLE IF YOUR PACKAGE IS DELIVERED TO YOUR ADDRESS AND IS STOLEN, LOST OR VANISHES AFTER THE DELIVERY SERVICES DELIVERS/LEAVES YOUR PACKAGE! WE SHIP EVERYTHING WITH TRACKING NUMBERS AND DELIVERY CONFIRMATIONS WHICH WILL VERIFY SUCCESSFUL DELIVERY.  IF YOUR PACKAGE DOES END UP MISSING AFTER IT HAS BEEN DELIVERED, IT IS BETWEEN YOU AND THE DELIVERY SERVICE.